Refund & Returns Policy

Last updated: May 1st, 2025

[STORE NAME] – Refunds & Returns Policy
This policy applies to all purchases made through your website

Contact Information

Customer Service
Email: {{ support_email }}
Phone: {{ support_phone }}
Address: (( your warehouse address}}
Head Office (if applicable): {{head office address||

30-Day, No-Questions-Asked Returns

You may return any purchase within 30 days of delivery for a full refund—no reason required provided the item is: 
Unused and undamaged 
In its original packaging with all tags, labels, and accessories

How to Initiate a Return

  1. Contact Us First: Email {{ support_email }} with your order number and “30-day return.”
  2. Wait for Authorization: Do not ship products until you receive your Return Authorization and detailed instructions.
  3. Ship Back: Once authorized, send the item within 14 days and keep your tracking number.

Returns sent without prior authorization or to the wrong address may be delayed or refused.

Return Shipping Costs

  • Change of Mind: Customer pays return shipping.
  • Defective, Damaged, or Incorrect Items: We cover return shipping; you receive a replacement or refund at no charge.

Specific Return Scenarios

  • Defective Goods: Report within 48 hours of receipt (with photos). We’ll arrange a free return and replacement or refund.
  • Damaged in Transit: Notify within 48 hours (with photos). We’ll cover shipping and expedite a replacement or refund.
  • Incorrect Item Shipped: Email us; we’ll cover return shipping and send the correct item immediately.
  • Non-Delivery: Contact us if your package hasn’t arrived on time. We’ll open a carrier investigation—if lost, we’ll replace or refund at no charge.
  • Order Cancellation: Cancel any time before shipment for a full refund. Once shipped, follow the return process above.
  • Exchanges: We do not offer direct exchanges—return your original item and place a new order.

Inspection & Refund Processing

  • Inspection: We inspect returns within 7 business days of receipt.
  • Refund: Approved refunds are issued to your original payment method within 7 business days of inspection. You’ll receive email confirmation when complete. 

Exceptions & Non-Returnable Items

The following cannot be returned or refunded unless required by law: Custom or personalized products. Hygiene-sensitive items (e.g., intimate apparel) unless unopened and unused.

Return Shipping Address

Send all approved returns to the address provided in your return authorization email.
Important: Do not send items to our corporate address listed on the website. Returns sent without authorization or to the wrong address cannot be processed.

Restocking Fees & Carriers

Restocking Fees: None
Carriers Used: USPS, FedEx, or equivalent

Your Legal Rights

This policy does not affect your statutory rights under applicable federal or state laws. For more information, visit your (for the US it’s Replace local consumer protection agency’s with ftc.gov) local consumer protection agency’s website.